Customer Reviews
Corrupted my files and customer service stinks!
Installed program and when re-booted, couldn't get into my computer at all. Called them and was told I would have to go to tech support on line. Told him I couldn't get on line or into my computer and he told me to go to a neighbor's or friend's house! I still wouldn't have been able to correct problem without being at my computer. Had to call Compaq tech support and it cost me $60.00 and 40 minutes to be walked through the fix.^M
Horrible product, even worse customer service
This product has ALOT of glitches. I have ran across 16 features which do not work within the product. One example is I am designing a Calendar for my synagogue. When following the direction on how to add Blank Pages, the help instructs you to select Insert (from the toolbar) , Pages, and in the Contents Field to select the Add Blank Pages Button. Well, the button is not there. It only allows you to add Default pages (which are preceding months in the year) or to copy a already created page. This is just one of the 16 examples. I have tried to phone the Company (which although not disclosed, they charge your long distance provider a "toll charge" which shows up on your phone bill), and although I have a receipt from two weeks ago, they claim that the product is no longer supported via phone or email. They referred me to an online web page, where I can search a Knowledge Base for all the products they manufacter. Print Shop 20 is not searchable in the Knowledgebase. I have also tried to email them several times with not ONE response. Another example - when you first open up your project, you cannot go to the next page or zoom in or out. You must first view the project in Print Preview and then when you close that window, it will give you the option to see all the pages.^M
lame program
I had none of the reported loading problems [I run XP], my complaint is about the artwork and design programs.[1]There is no command to layer - "bring to front" or "send to back" - so you have to put things on your project in order [that is,if you decide that your text would look better on a colored background you have to start over]. [2] The supplied art work is the very poorest kind of clip art - just plain crappy looking - and hard to sort through. Why go to all the bother of making projects on the computer if they end up looking like they were made by a none-too-talented third-grader?
