Customer Reviews
No ZoneAlarm support unless You buy from ZoneAlarm
Great software! Until You have a question or a problem that is. Then You get the run around BIG TIME! ZoneAlarm says they didn't sell it to me so they can't help me. They send me to Broderbund for help. Broderbund then sends me to Encore for help and they won't help me either. ZoneAlarm states if I didn't buy it right from ZoneAlarm then they don't give any support. ^M
ZoneAlarm does the job, but it irritates...
This software installed just fine. Our biggest beef is that we don't know what it's doing behind the scenes. The logs are pitifully thin. On a daily basis, our system "goes to sleep", and we're convinced it's due to ZA doing something behind the scenes. On a number of occasions, the Anti-Virus sweep has kicked off in the middle of a busy day, instead of running at its appointed time of 1:30 AM, when we're asleep. And many of the configuration screens where you can click boxes don't have enough information (for this novice, anyway) to make an informed decision about whether "to check or not to check". It seems to be less intrusive the Norton, but less intuitive, too. We just want to know what it is doing on our behalf, and the logs sure don't tell any stories.
Program has bugs
I have used the Zonlabs Firewall for several years. It works fine. I can not say the same for the Security Suite. The AntiSpam function does not update definitions and ZoneLabs Tech Support know they have a problem. They are working on it but no date for a fix.^M
