Customer Reviews
If you want poor support, you have found the product
I think my title says it all. It's a shame because Norton could have a better reputation if they could help with issues. I'm going into my 5th hour of trying to get Norton onto a Mac G4, first trying with tech support to solve a problem then being told they couldn't help, but that customer service would handle it, and then (surprise!) customer support says it's a tech support issue, and so now it's been a bit of back and forth with the Norton supervisors in both groups. Now, I'm in one of those how-long-will-I-listen to their "your-message-is-very-important" phone-loops that "customer service" sent me into, which I'm starting to suspect is where they dump people that have issues they can't solve until they eventually go away--if there is no answer after an hour, one starts to suspect that. They could have satisfied me as a customer if they acknowledged hours ago (yes, it has been that long, it's been 5 hours with these folks and still no satisfaction or answering of my third call) that they recognized that their product packaging is incorrect. Instead, the discussions so far seem to be trying to get me to pay more money to get the product I thought, based on Norton's packaging, that I thought I already paid for. Don't believe what you see on a Norton package as to what software it applies to, and don't believe that Norton will provide you with customer support when you need it. ^M
Norton AntiVirus is a virus
This software is little more than another virus.Full of unnecessary pop-ups. Slows the computer down. And worst of all, it cannot be uninstalled as evidenced by the complaints about it online. Google "How to uninstall Norton antivirus from Macintosh." and you will find thousands of complaints about it as well as complaints that Symantec won't support it. In my experience, all of the complaints are justified. Don't waste your money or endanger your Mac with this turd that won't flush.
Very disappointed
I've worked with Norton AntiVirus (the consumer product) and Symantec AntiVirus (the corporate product) for PCs and they're great.^M
