• Windows XP

Can't Grumble

Started with the beta version then purchased the live version at the discounted sale price of $19.99. Was paying $39.99 for virus protection only so all these features were a great deal. Had no issues with the beta version. So when purchased the live version loaded it to 3 systems. On my oldest system windows updates weren't loading properly so I decided to go to a restore point. That is when I started having issues. Could not get Onecare to the "green" so I deleted it and reloaded. It was the right move but the download site follows the same route when made the purchase. Got confused because didn't want to pay again especially full retail. Contacted tech support and received a response the next day. Was told to follow the same steps just like the initial purchase. After Windows support helped with the windows update issue it has been moving right along. What I really like about it is that I loaded it on my wife's computer which is on 24 hours everyday. She likes perfection in her equipment. She whined for about a week because she had to use the mouse a couple times but everything settled down. She is on automatic with the updates, tune ups and back ups to an external hard drive. So we can't grumble. Noticed the lower prices being offered by the competition now. Can't grumble about that either.

Great for anyone who doesnt want to have to constantly worry about security.

Im no newbie to computers. I have built my a few of my own and run Windows, Mac and linux. I repair PCs for friends and family. I am constantly cleaning out spyware, viruses and other nasties on their computer. The problem is I cant get people to keep their security applications updated. Usually they dont understand how to use the software they have or are unaware they have a problem. I recommend this product to all people who want a simple to use interface that does everything they need in one package. The simple color coding Green for good, Yellow for warning, and Red for Needs attention is something people understand. While the simple interface lacks what some of us techies like to see, its exactly what novice user wants. Just to run it and forget it. Thats what this does. It does some basic tune up features and checks for windows updates to keep your PC running at its best. You can install it on up to three computers which makes it a great deal. Its not the best out there right now but it does the job. Once I get people to use this, I get less phone calls. I dont make as much money fixing their computer but the whole point is I dont want to have to do it.

Download Problems & customer service

I thought this would be a good product for my computer. I didn't know that the only way to receive this product is over the internet via download. During the process the prompts for the internet download ask you to remove (uninstall/delete) all of your known antivirus, spyware, and firewalls from your computer prior to install. This leaves your computer susceptible when you receive an error message. I received an error message that prevented me from completing the download. ^M