Customer Reviews
Fire Wall Good / Anti Virus Is Terrible!
Having been a long user of ZA Firewall, I decided to do away with my Symantec Antivirus and use the ZA Security Suite. It has been terrible - more often than not, the anti-virus updates don't work, and I have had to go weeks at times with old virus definitions. This is well documented on the Zone Alarms user forums, although I've noticed that they delete many of the postings where people complain about their problems with ZA. This has been a problem regularly for the last six months and ZA has shown no interest or progress in addressing it. If you haven't already purchased it, I would stay away from this program!
Zonealarm - poor customer support
Tried the free Zonealarm download and loved it so decided to support the company by buying a licensed copy. The licensed copy of Zone Alarm Pro would not load; error massage stated my Windows XP was missing a necessary .dll file. Went to their website to diagnose problem and it turns out this is a common problem so I attempted to contact their customer support. When I did get a message through to them their response was totally useless. Tried some other options but got frustrated so I wound up with a $55.00 piece of software that I could not use. My overall impression of Zone Labs is that they produce a decent product but have a really lousy customer support mechanism in place to help customers through problems. It seemed to me that they didn't care that their product had a fatal flaw. As a result, I would NOT buy this product just on the principal that the company leaves you hanging when you shell out your hard earned money to buy their product.
Not Recommended
I do not recommend this product. It acts like a virus itself by strangling all processor and memory bandwidth while running. I de-installed and went with another product.
